At Pompmolen B.V., we strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines our guidelines for refunds, returns, and exchanges.
1. Refund Policy
- 1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 45 days of receipt. We will offer a full refund or replacement, including shipping costs.
- 1.2 Incorrect Orders: If you receive an incorrect order, please notify us immediately. We will arrange for the correct items to be shipped to you at no additional cost.
- 1.3 Change of Mind: We accept returns for items that are unused, in their original packaging, and in sellable condition. You may return the product within [number] days of purchase for a refund or exchange. Return shipping costs are the responsibility of the customer.
2. Return Process
- 2.1 Contact Us: To initiate a return or refund request, please contact our customer service team at info@ppbv.com.
- 2.2 Return Authorization: We may require proof of purchase or photos of the product to process your request.
- 2.3 Packaging: Please securely package the item(s) for return to prevent damage during transit.
3. Refund Timeline
- 3.1 Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange.
- 3.2 Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow [number] days for the refund to reflect in your account.
4. Exclusions
- 4.1 Non-Returnable Items: Certain items, such as personalized or customized products, may not be eligible for return unless they are damaged or defective.
- 4.2 Final Sale Items: Clearance or sale items are final sale and cannot be returned or exchanged.
5. Contact Us
- 5.1 If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us at [contact information].
Last Updated: 02 / 01 / 2025
We are committed to providing a seamless and hassle-free shopping experience. Your satisfaction is our priority, and we will do our best to resolve any issues promptly and fairly.